1 Introduction
As the operator of the heybajibet.app website and the heybaji bet application, we take your personal privacy very seriously. This Privacy Policy explains how heybaji bet collects, uses, and safeguards your information.
By registering with or using heybaji bet's services, you agree to this Privacy Policy. This policy has been drafted in accordance with applicable data protection laws in Bangladesh and international standards.
This Privacy Policy applies solely to heybajibet.app and its associated services. Third-party websites or apps have their own privacy policies, and heybaji bet is not responsible for those.
Your Protection Is Our Priority: heybaji bet believes that protecting each member's data is a fundamental responsibility. We never use your information without your consent.
2 What Information We Collect
Heybaji bet collects various types of information to provide its services. This information falls into two categories — data you provide directly, and data collected automatically.
Directly Provided Information
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Full Name | Identity Verification & KYC | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Mobile Number | Communication & OTP Verification | Yes |
| Email Address | Account Security & Notifications | Yes |
| Current Address | KYC Verification | Yes |
| National ID Card / Passport | Identity Verification | Yes, for Withdrawals |
| Payment Information | Deposits & Withdrawals | Yes |
Automatically Collected Information
- Device Information: Device type, operating system, and browser version.
- IP Address: For geolocation verification and fraud prevention.
- Usage Data: Login time, session duration, and click patterns.
- Transaction History: Deposit, withdrawal, and betting records.
- Cookie Data: Session cookies, preference storage, and analytics.
3 How We Use Your Information
Heybaji bet uses collected data solely for specific and legitimate purposes. Your information will never be used for unnecessary or unauthorized activities.
Primary Use
- Account Management: Ensuring secure registration, login, and account safety.
- Identity Verification: Completing the KYC process and preventing fraud.
- Payment Processing: Handling deposits and withdrawals securely.
- Customer Support: Resolving your complaints and issues.
- Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
Secondary Use (With Consent Only)
- Personalized Offers: Sending promotions and bonus offers tailored to your preferences.
- Service Improvement: Analyzing user experience to improve heybaji bet.
- Marketing Communications: Keeping you informed about new features, events, and offers.
- Analytics: Understanding overall usage patterns (no personal data involved).
You can opt out of marketing communications at any time. Update your notification preferences in Account Settings or email us at support@heybajibet.app.
4 Data Sharing Policy
Heybaji bet never sells, rents, or shares your personal information with third parties for commercial purposes. However, limited data sharing may be necessary under certain circumstances.
Data is shared only:
- Payment Providers: Only the minimum necessary information is shared with payment processors, including bKash, Nagad, Rocket, and others, to complete transactions.
- KYC Partner: With secure third-party verification services for identity validation.
- Legal Authorities: In response to lawful legal orders from the Government of Bangladesh or international authorities.
- Anti-Money Laundering Authority: To comply with AML and CTF (Counter-Terrorism Financing) regulations.
- Technology Partners: Cloud storage and cybersecurity services, with access limited to only the necessary data.
Our Agreement: All third parties we share data with are bound by strict confidentiality agreements (NDAs) and may only use the information for its designated purpose.
5 Cookie Policy
Heybaji bet uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your browser or device.
Types of Cookies We Use
| Cookie Types | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Deleted at end of session |
| Functional Cookies | Language & Preference Storage | 1 Year |
| Analytics Cookies | Usage Pattern Analysis | 6 Months |
| Security Cookies | Fraud Detection | 30 Days |
Cookie Controls
You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of heybaji bet to not work properly.
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
6 Data Protection Measures
Heybaji bet uses industry-leading technology to protect your data. Our security team monitors systems 24/7 to detect any suspicious activity.
Technical Security
- TLS/SSL Encryption: All data transmissions are protected by 256-bit encryption.
- AES-256 Encryption: Sensitive data stored in our databases is kept encrypted.
- Firewall: Advanced network firewalls to block unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for account login.
- Regular Audits: Regular security audits conducted by third-party cybersecurity experts.
- Data Backup: Secure, encrypted backups stored across multiple locations.
Organizational Security
- Only authorized personnel have access to specific data (Least Privilege Principle).
- All staff receive regular training on data protection practices.
- In the event of a data breach, the relevant authorities and affected members will be notified within 72 hours.
No system is 100% impenetrable. You should also stay vigilant — use a strong password and never share your login credentials with anyone.
7 Your Data Rights
Every member of heybaji bet has the following rights over their personal data. To exercise any of these rights, contact us at support@heybajibet.app.
- Right to Access: You may request to know what information heybaji bet holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions, unless a legal obligation requires its retention.
- Right to Restrict Processing: Under certain circumstances, you may restrict the processing of your information.
- Data Portability: You may request a copy of your data in a portable, readable format.
- Right to Object: You have the right to object to the use of your data for specific purposes.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
Request Processing: All data-related requests will be processed within a maximum of 30 business days. If a complex request requires additional time, you will be notified in advance.
8 Data Retention Period
Heybaji bet retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Guidelines |
| KYC Documents | 5 years after account closure | AML Compliance |
| Communication Logs | 3 years | Dispute Resolution |
| Session & Login Data | 1 Year | Security Monitoring |
| Marketing Preferences | Until Consent is Withdrawn | Personalized Communications |
Once the retention period ends, your data is securely and permanently deleted or anonymized so it can never be re-identified.
9 Minor Protection
Heybaji bet strictly prohibits the use of its services by anyone under the age of 18. Age verification is mandatory during registration, and any account suspected of belonging to a minor is immediately suspended.
- Date of birth is verified at the time of registration.
- Age is re-verified using NID or passport prior to processing any withdrawal.
- No personal data is collected from minors.
- If it is found that a minor has opened an account, the account is immediately closed and all associated data is deleted.
If a parent or guardian believes their child is using heybaji bet, please contact us immediately at support@heybajibet.app.
10 Privacy Policy Updates
Heybaji bet reserves the right to update this privacy policy as needed. Members will be notified of any significant changes via email or in-app notification before they take effect.
- The date of the latest update will always be shown at the top of this page.
- A separate notice will be sent to your registered email for any significant changes.
- Continued use of the service after any changes takes effect constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, contact our support team to close your account.
Check this page regularly and keep your email address active so you never miss important updates.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team. heybaji bet takes every request seriously.
- Email: support@heybajibet.app
- Live Chat: Available 24/7 via website and app.
- Response Time: General inquiries within 24 hours; data requests within a maximum of 30 days.
When submitting a data request, please include your registered email address and account ID to help us verify and process your request promptly.
Our Commitment: heybaji bet treats your privacy as a fundamental right. Earning and maintaining your trust is our highest priority.